Privacy Policy

What this policy covers

This policy explains how the Cap4u website and the current Cap4u iPhone version process information. Cap4u’s current long-term plan focuses on phone-call scenarios in the United States and Canada, serving immigrant users of many ethnic backgrounds who live, study, work, seek care, handle insurance, manage bills, contact schools, or call customer service in the U.S. and Canada.

Cap4u is provided and operated by See From Afar Vision LLC. In this policy, “Cap4u,” “we,” and “us” refer to See From Afar Vision LLC and the service providers needed to provide Cap4u.

Cap4u is not a phone carrier, emergency communication service, government service, medical service, legal service, financial service, immigration service, or telecommunications relay or captioned telephone service under the FCC or Canadian regulatory systems. It is a voluntary real-time text assistance tool.

Cap4u currently uses accounts for sign-in, settings, entitlement, and account deletion. If future versions add cloud call history, team features, more countries or regions, more languages, advertising, analytics SDKs, or new service providers, we will update the explanation in the product, on the website, or on the App Store page.

Privacy summary

What you will see before use

Before you use dialing, call captions/transcription, call translation, voice draft, real-time draft translation, or AI draft assistance, the app will show an in-app pre-send notice explaining what data may be sent, who it will be sent to, what it will be used for, and that you can decline.

If a feature needs to send personal data to a third-party AI or speech service provider, Cap4u will request your permission before sending it. You can decline. If you decline, the related AI assistance, transcription, translation, or draft feature will not continue, or the flow will remain available only without that assistance.

The Privacy Policy and Terms of Service are long-form notices and do not replace the in-app pre-send permission prompt. Account sign-in, Apple in-app purchases, account deletion, and deletion-status lookup are current product surfaces. If future versions add cloud history, advertising, cross-device sync, or new service providers, we will provide additional explanations before enabling the relevant features.

Information we may process

This information usually comes from content you provide directly in the app or website, content generated when you use call, draft, translation, account, or subscription features, information automatically produced by your device and browser, App Store or Apple purchase/notification mechanisms, and the service providers we use for hosting, security, speech recognition, translation, AI, phone connection, accounts, email, or support. Depending on the feature, data may be sent directly from the app to a provider or through Cap4u backend services.

Phone calls or practice content may accidentally include health, insurance, financial, school, immigration, address, birthday, account, verification-code, or other sensitive information. Do not enter sensitive information you are not authorized to provide during practice or calls, such as another person’s personal information, passwords, full financial account numbers, or medical records. If you enter sensitive information about yourself or another person, you should make sure you have the right to provide it.

What happens during a call

To provide the feature you request, Cap4u may send necessary data to third-party service providers: OpenAI for AI transcription, captions, translation, voice drafts, draft translation, and text assistance; Deepgram for speech recognition, transcription, or speech-processing fallback/related capabilities; and Telnyx for connecting phone calls and related call control.

The current iPhone version does not save call recordings, captions, translations, English reply suggestions, voice drafts, or call summaries as user-visible history, and does not use them to train Cap4u or third-party general models unless, in the future, we provide clear, separate in-product notice and obtain any consent required by applicable law.

Cap4u does not provide a recording-saving feature. Even if Cap4u does not save history, real-time audio processing, listening, transcription, captions, translation, or third-party assistance may still require notice or consent under U.S. state law, Canadian federal or provincial law, institutional policies, workplace rules, school rules, medical institution rules, insurance institution rules, or government institution rules. If law or the other party’s institution requires you to notify the other party or obtain consent, you must do so before using Cap4u.

Third-party service providers and pre-send permission

Current code and configuration show that Cap4u may use these providers: OpenAI for AI transcription, captions, translation, voice draft/text assistance; Deepgram for speech recognition, transcription, or speech-processing fallback/related capabilities; Telnyx for phone connection, WebRTC, call control, and caller-number features; Apple/StoreKit/Sign in with Apple for sign-in, App Store purchases, subscriptions/IAP, and refund-related mechanisms; Supabase for accounts, settings, entitlement, account deletion, and backend data storage; Cloudflare for the website, Worker backend, CDN, security logs, and runtime infrastructure; and Firebase/Firebase Crashlytics for crash, error-diagnostic, and stability logs. If Firebase Analytics is enabled in the current build, it is used for basic usage and diagnostic measurement.

Before personal data is sent to a third-party AI or speech service provider, the app will explain what is being sent, who it is sent to, and what it is used for, and will request your permission. You can decline. If you decline, the related AI assistance, transcription, translation, or voice-draft feature will not continue. Only including this information in the Privacy Policy or Terms of Service is not sufficient; the app must also show a pre-send permission prompt.

Cap4u requires third-party service providers to provide the same or reasonably equivalent protection for the data they process under this policy. Third-party service providers also process data under their own terms and privacy policies. Cap4u does not sell user personal data and does not share user personal data for cross-context behavioral advertising.

Health, insurance, and institutional calls

Cap4u can be used as an everyday communication aid to help you understand English in calls with clinics, insurers, schools, banks, customer service, or government-related offices. But Cap4u is not a medical service, insurance service, legal service, financial service, immigration service, or government service, and it does not make decisions for any institution.

Unless separately agreed in writing, Cap4u is not a covered entity or business associate under HIPAA and does not sign a Business Associate Agreement. Medical institutions, insurers, employers, schools, or other regulated institutions should not treat Cap4u as their official tool for processing protected information without first confirming their own compliance obligations and necessary agreements.

If Cap4u later offers features that save, organize, or sync health or insurance information, we will update the privacy explanation first and handle security incidents under applicable FTC Health Breach Notification Rule, state or provincial data-breach notification laws, and other relevant rules.

How we use and disclose information

• Provide accounts, Sign in with Apple, dialing and call connection, real-time captions/transcripts, preferred-language understanding support, call or draft translation, voice drafts, English reply suggestions, settings, entitlement, account deletion, deletion-status lookup, and support features.
• Use data only as needed to provide the feature you request, complete calls, generate captions/transcripts, translate content, help generate English reply drafts, maintain security, troubleshoot issues, and provide account and subscription services.
• Maintain the security, stability, anti-abuse, anti-fraud, error-diagnostic, and service-quality functions of the website, app, and backend.
• Handle support requests, privacy requests, account-deletion requests, and deletion-reference support that you actively submit.
• Disclose necessary information when required by law, to protect user safety, to respond to valid legal process, or to maintain service security.
• Disclose necessary information in a corporate restructuring, financing, acquisition, or asset transfer, but the recipient should continue to follow protection standards no less protective than this policy.

We do not sell user personal data and do not share user personal data for cross-context behavioral advertising. Unless needed for a feature you request, required by law, or necessary for security, troubleshooting, account, or subscription services, we do not share call or draft content with unrelated third parties.

Retention, security, and cross-border processing

Cap4u’s core privacy principle is data minimization. Call and AI-assistance content in the current iPhone version is processed temporarily only for the current request or session and is not saved as user-visible call history. Service providers may briefly retain limited logs for real-time processing, security, abuse prevention, debugging, or compliance. Specific retention scope depends on provider contracts, provider policies, and in-product explanations.

Support emails, website logs, security records, Firebase Crashlytics diagnostic records, deletion references/status records, account-deletion audit records, and de-identified purchase ledgers are retained only as long as needed to complete the purposes above, meet legal, tax, accounting, refund, fraud-prevention, security, and dispute-resolution obligations, and support account-deletion verification.

We use reasonable technical and organizational measures to protect information, such as limiting access, minimizing logs, using encryption in transit, choosing trusted service providers, and requiring third-party service providers to provide the same or reasonably equivalent protection under this policy. But no internet, phone, or AI service can guarantee absolute security or complete accuracy.

If unauthorized access, disclosure, or a security incident occurs, we will handle it under applicable U.S., Canadian federal/provincial, and state data-breach notification laws, as well as any applicable health-data notification rules.

Your choices and privacy rights

• You can decline sending related data to third-party AI or speech service providers. If you decline, the related AI assistance, transcription, translation, or voice-draft feature may not continue. You can also choose not to use Cap4u for a particular call, or to use it only for lower-risk everyday calls.
• In support communications, you can provide only the minimum information needed to troubleshoot the issue and request deletion of support-email information related to you.
• If you have a Cap4u account, you may request access, correction, or deletion of account information. You can start account deletion in the app, receive a deletion reference, and check deletion status from the support page. Deleting your Cap4u account does not cancel Apple subscriptions; manage subscriptions and refund requests through your Apple Account.
• California residents may request notice, access, deletion, correction, limitation of sensitive personal information use, and opt-out of sale or sharing of personal information where applicable law provides those rights. Cap4u currently does not sell personal information or share it for cross-context behavioral advertising. If a browser sends a Global Privacy Control or similar opt-out signal, we will process it to the extent required by applicable law.
• California users may also submit requests through an authorized agent. We may require proof of authorization from the agent and may require you to verify your identity directly. We will not discriminate against you for exercising privacy rights.
• Canadian users may request access to and correction of personal information, withdraw consent, and complain to federal or provincial privacy regulators where applicable law provides those rights. Withdrawing consent may mean some real-time assistance features can no longer be used.
• If other U.S. states, provinces, or regions provide similar privacy rights, we will handle them under applicable law.

To protect your privacy, we may need to verify the requester’s identity. Some information may not be deleted immediately because of security, anti-fraud, tax, accounting, dispute-resolution, legal-obligation, or technical requirements.

Children and teens

Cap4u is not intended for children under 13. We do not knowingly collect, use, or disclose personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us and we will take reasonable steps to delete it and stop further processing.

Teens who have not reached the age of majority where they live should use Cap4u with consent and guidance from a parent or guardian, especially for school, medical, insurance, financial, or immigration-related calls. For Canadian users, we will consider the teen’s maturity and specific usage scenario under the principle of meaningful consent.

Contact us

Cap4u’s operating entity and privacy-request contact is See From Afar Vision LLC. Privacy questions, access/deletion requests, authorized-agent requests, or requests to delete support information can be sent to hello@cap4u.app. To protect your privacy, do not attach call recordings, full call content, identity documents, medical records, bank cards, or verification codes to email.

We may update this policy from time to time. We will try to describe material changes on the website, in the app, or on the App Store page, and obtain new consent when required by applicable law. Continuing to use Cap4u means you understand the updated policy.